Privacy Policy & Data Collection Disclaimer CXUP Pty Ltd Effective Date: 20/03/2025
1. Introduction
CXUP Pty Ltd ("CXUP," "we," "us," or "our") is committed to ensuring the highest level of privacy protection for all individuals and entities engaging with our services. This Privacy Policy is established in full compliance with the Privacy Act 1988 (Cth) ("Privacy Act"), the Australian Privacy Principles (APPs), and all other applicable Australian and international privacy regulations.
By clicking ‘Send’ or using our services, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy and Data Collection Disclaimer. Your personal data is processed in accordance with legal requirements, ensuring its security and confidentiality.
CXUP operates under absolute legal immunity to the fullest extent permissible by law. We proactively implement robust data governance, ensuring airtight legal protections for our organization while maintaining compliance with all applicable privacy laws.
For full details, please review the comprehensive Privacy Policy & Data Collection Disclaimer below.
2. Data Collection & Use
2.1 Types of Information Collected
We may collect personal information, including but not limited to:
Full name, company details, and business registration information.
Contact information such as email address, phone number, and physical address.
Transactional and billing data (processed securely via third-party providers).
Device, browser, and IP address data for security and analytics purposes.
Behavioral data, usage history, and customer service interactions.
Information provided voluntarily through surveys, feedback, or direct correspondence.
2.2 Purpose of Data Collection
Personal data is collected, processed, and stored exclusively for:
Providing, enhancing, and personalizing our services.
Conducting internal analytics, research, and business development.
Compliance with statutory and regulatory obligations, including tax, anti-fraud, and legal enforcement requirements.
Ensuring cybersecurity, fraud prevention, and risk management.
Conducting direct marketing communications (subject to opt-in consent mechanisms).
Facilitating legal claims, dispute resolution, and enforcement of CXUP’s rights.
Under no circumstances will CXUP sell, rent, or distribute personal information to third parties for commercial gain.
3. Disclosure of Information
Personal data will only be disclosed under the following lawful circumstances:
Authorised Third-Party Service Providers: Access is granted to carefully vetted contractors and service providers who require information strictly for service delivery purposes under binding confidentiality agreements.
Regulatory and Legal Compliance: We may be legally required to disclose personal data to government authorities, regulatory bodies, law enforcement agencies, or pursuant to court orders.
Business Acquisitions or Mergers: In the event of a company restructuring, merger, or acquisition, personal data may be transferred to the acquiring entity under continued legal safeguards.
Enforcement of Rights & Protection of CXUP’s Interests: Data may be disclosed when necessary to prevent fraud, enforce our policies, or defend against legal claims.
International transfers of personal data will comply with APP 8 (Cross-Border Disclosure of Personal Information), ensuring adequate safeguards for information security.
4. Data Security & Retention
CXUP upholds rigorous data security practices in accordance with industry standards to protect against unauthorized access, loss, or misuse. These measures include:
Secure web hosting and data management services provided by third-party service providers.
Access control mechanisms with strict authentication requirements.
Regular monitoring of security risks and vulnerabilities.
Compliance with relevant Australian data security regulations.
As CXUP does not maintain an internal IT department, security and data protection are managed through third-party service providers and other trusted external service providers with established cybersecurity protocols.
Personal data will be retained only for as long as necessary to fulfill its intended purposes unless legal or regulatory obligations require longer retention. Upon expiration of retention periods, data will be securely disposed of or anonymized.
5. Your Rights Under Australian Privacy Laws
Under the Privacy Act 1988 (Cth), you are entitled to:
Request Access & Correction: Obtain a copy of personal data held by CXUP and request corrections to inaccurate details.
Withdraw Consent & Opt-Out: Revoke consent for marketing communications at any time.
Request Data Deletion: Subject to applicable legal and contractual obligations, you may request the erasure of your data.
Lodge a Formal Complaint: If you believe your data has been mishandled, you may escalate concerns to the Office of the Australian Information Commissioner (OAIC).
Requests can be submitted to hello@cxup.com.au.
6. Indemnity & Limitation of Liability
To the fullest extent permitted by law, CXUP disclaims liability for any:
Incidental, indirect, consequential, or punitive damages resulting from data processing activities.
Cybersecurity breaches originating from third-party providers or force majeure events beyond CXUP’s reasonable control.
Unintentional disclosure of personal data due to unforeseen technical vulnerabilities, provided reasonable safeguards were in place.
By engaging with CXUP’s services, you expressly agree to indemnify, defend, and hold harmless CXUP, its officers, directors, employees, agents, and affiliates from any claims, losses, damages, or liabilities arising from your use of our services, your breach of this policy, or any third-party claim regarding your personal data.
Additionally, CXUP reserves the right to legally challenge, dismiss, or dispute any claim or legal action made against it, utilising every available legal mechanism to protect its interests, assets, and reputation.
7. Updates to this Policy
This Privacy Policy is subject to updates and modifications as required by legal, regulatory, or operational changes. Any updates will be published on our official website, and continued use of our services will constitute acceptance of the revised policy.
8. Contact Information
For privacy-related inquiries, access requests, or concerns, please contact:
CXUP Pty Ltd - hello@cxup.com.au - 0429 784 030
For unresolved disputes, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
End of Policy
CXUP Pty Ltd ("CXUP," "we," "us," or "our") is committed to ensuring the highest level of privacy protection for all individuals and entities engaging with our services. This Privacy Policy is established in full compliance with the Privacy Act 1988 (Cth) ("Privacy Act"), the Australian Privacy Principles (APPs), and all other applicable Australian and international privacy regulations.
By clicking ‘Send’ or using our services, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy and Data Collection Disclaimer. Your personal data is processed in accordance with legal requirements, ensuring its security and confidentiality.
CXUP operates under absolute legal immunity to the fullest extent permissible by law. We proactively implement robust data governance, ensuring airtight legal protections for our organization while maintaining compliance with all applicable privacy laws.
For full details, please review the comprehensive Privacy Policy & Data Collection Disclaimer below.
2. Data Collection & Use
2.1 Types of Information Collected
We may collect personal information, including but not limited to:
Full name, company details, and business registration information.
Contact information such as email address, phone number, and physical address.
Transactional and billing data (processed securely via third-party providers).
Device, browser, and IP address data for security and analytics purposes.
Behavioral data, usage history, and customer service interactions.
Information provided voluntarily through surveys, feedback, or direct correspondence.
2.2 Purpose of Data Collection
Personal data is collected, processed, and stored exclusively for:
Providing, enhancing, and personalizing our services.
Conducting internal analytics, research, and business development.
Compliance with statutory and regulatory obligations, including tax, anti-fraud, and legal enforcement requirements.
Ensuring cybersecurity, fraud prevention, and risk management.
Conducting direct marketing communications (subject to opt-in consent mechanisms).
Facilitating legal claims, dispute resolution, and enforcement of CXUP’s rights.
Under no circumstances will CXUP sell, rent, or distribute personal information to third parties for commercial gain.
3. Disclosure of Information
Personal data will only be disclosed under the following lawful circumstances:
Authorised Third-Party Service Providers: Access is granted to carefully vetted contractors and service providers who require information strictly for service delivery purposes under binding confidentiality agreements.
Regulatory and Legal Compliance: We may be legally required to disclose personal data to government authorities, regulatory bodies, law enforcement agencies, or pursuant to court orders.
Business Acquisitions or Mergers: In the event of a company restructuring, merger, or acquisition, personal data may be transferred to the acquiring entity under continued legal safeguards.
Enforcement of Rights & Protection of CXUP’s Interests: Data may be disclosed when necessary to prevent fraud, enforce our policies, or defend against legal claims.
International transfers of personal data will comply with APP 8 (Cross-Border Disclosure of Personal Information), ensuring adequate safeguards for information security.
4. Data Security & Retention
CXUP upholds rigorous data security practices in accordance with industry standards to protect against unauthorized access, loss, or misuse. These measures include:
Secure web hosting and data management services provided by third-party service providers.
Access control mechanisms with strict authentication requirements.
Regular monitoring of security risks and vulnerabilities.
Compliance with relevant Australian data security regulations.
As CXUP does not maintain an internal IT department, security and data protection are managed through third-party service providers and other trusted external service providers with established cybersecurity protocols.
Personal data will be retained only for as long as necessary to fulfill its intended purposes unless legal or regulatory obligations require longer retention. Upon expiration of retention periods, data will be securely disposed of or anonymized.
5. Your Rights Under Australian Privacy Laws
Under the Privacy Act 1988 (Cth), you are entitled to:
Request Access & Correction: Obtain a copy of personal data held by CXUP and request corrections to inaccurate details.
Withdraw Consent & Opt-Out: Revoke consent for marketing communications at any time.
Request Data Deletion: Subject to applicable legal and contractual obligations, you may request the erasure of your data.
Lodge a Formal Complaint: If you believe your data has been mishandled, you may escalate concerns to the Office of the Australian Information Commissioner (OAIC).
Requests can be submitted to hello@cxup.com.au.
6. Indemnity & Limitation of Liability
To the fullest extent permitted by law, CXUP disclaims liability for any:
Incidental, indirect, consequential, or punitive damages resulting from data processing activities.
Cybersecurity breaches originating from third-party providers or force majeure events beyond CXUP’s reasonable control.
Unintentional disclosure of personal data due to unforeseen technical vulnerabilities, provided reasonable safeguards were in place.
By engaging with CXUP’s services, you expressly agree to indemnify, defend, and hold harmless CXUP, its officers, directors, employees, agents, and affiliates from any claims, losses, damages, or liabilities arising from your use of our services, your breach of this policy, or any third-party claim regarding your personal data.
Additionally, CXUP reserves the right to legally challenge, dismiss, or dispute any claim or legal action made against it, utilising every available legal mechanism to protect its interests, assets, and reputation.
7. Updates to this Policy
This Privacy Policy is subject to updates and modifications as required by legal, regulatory, or operational changes. Any updates will be published on our official website, and continued use of our services will constitute acceptance of the revised policy.
8. Contact Information
For privacy-related inquiries, access requests, or concerns, please contact:
CXUP Pty Ltd - hello@cxup.com.au - 0429 784 030
For unresolved disputes, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
End of Policy